ASUS ROG G750JY - Software FAQs

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Software FAQs

1. When I turn on my Notebook PC, the power indicator lights

up but not my drive activity indicator. System bootup does

not happen as well. What can I do to fix this?
You can try doing any of the following suggestions:

• Force shutdown your Notebook PC by pressing the power

button for more than four (4) seconds. Check if the power

adapter and battery pack are inserted correctly then turn on

your Notebook PC.

• If the problem still exists, contact your local ASUS service

center for assistance.

2. What should I do when my screen displays this message:

“Remove disks or other media. Press any key to restart.”?
You can try doing any of the following suggestions:

• Remove all connected USB devices then restart your

Notebook PC.

• Remove any optical discs that are left inside the optical

drive then restart.

• If the problem still exists, your Notebook PC might have a

memory storage problem. Contact your local ASUS service

center for assistance.

3. My Notebook PC boots slower than usual and my operating

system lags. How can I fix this?
Delete the applications you recently installed or were not

included with your operating system package then restart your

system.

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Notebook PC E-Manual

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4. My Notebook PC does not boot up. How can I fix this?

You can try doing any of the following suggestions:

• Remove all connected devices to your Notebook PC then

restart your system.

• Press F9 upon startup. When your Notebook PC enters

Troubleshooting, select Refresh or Reset your PC.

• If the problem still exists, contact your local ASUS service

center for assistance.

5. Why can’t my Notebook PC wake up from sleep or hibernate

mode?
• You need to press the power button to resume your last

working state.

• Your system might have completely used up its battery

power. Connect the power adapter to your Notebook PC

and connect to a power outlet then press the power button.

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Notebook PC E-Manual

6. How can I boot to DOS using my USB drive or ODD?

Refer to the following steps:

a. Restart your Notebook PC and enter BIOS by pressing F2 on

your keyboard.

b. Go to Boot > Launch CSM > Enabled.

c. Go to the Security menu then set Secure Boot Control to

Disabled.

d. Press F10 to save changes and exit BIOS.

e. Press and hold ESC to launch boot menu when your

Notebook PC restarts.

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Notebook PC E-Manual

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